We had a horrific experience with Best Friend's Pet Cremation. Our pet passed away after business hours. The owner was on vacation. Her fill in person was not properly trained and equipped to provide the service they say they provide on their website. Their mission on their website states "We go as far as using human body bags rather than trash bags." This is the whole reason we used this company. Well, my dog was carried out in a trash bag with his head and limbs hanging out because the bag wasn't even big enough! Then put in the back seat of a car which reeked of cigarette smoke. Then after I waited 2 weeks to talk to the owner once she returned from her trip she was completely insensitive, rude, and argumentative. My phone call with her left me speechless and shaking. Do not use this place!! I think I am more angry about the treatment I received from the owner and her unwillingness to admit they messed up in this situation than what actually happened the night our pet passed. away.
Pet died suddenly on a Saturday night. Vet closed for weekend-could not reach, gave out name of further away animal hospital too far for us to drive. Found "Best Friend" on internet and only 15 minutes from us. Though also closed Jane Heckrotte returned my call and saw us Sunday morning. She was gracious and extremely helpful and all services were handled with sympathy and kindness. We thank "Best Friend" for helping us through our woeful emergency.
I used Best friend for my ferret Lucy. They were very sympathetic and worked around my schedule. I was able to receive my beloved Lucy back the same day. I'm so grateful for their services. The facility was warm and inviting. And I got to meet Cowfish the creamatorings adorable cat.
Such compassion and empathy for the loss of my cat. Really accommodated. Thank you so much for your help during our time of sadness.
The staff was so compassionate and tender in handling my dog Max. It was very comforting to me knowing Max was in such loving hands.
Best Friend Pet Cremation Inc is a US Veterinary Care based in Parkville, Maryland. Best Friend Pet Cremation Inc is located at 10108 Harford Rd, Parkville, MD 21234, USA.
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