Knowledgeable and valuable help with vehicle keys. Best price around for extra smart keys.
This place is the best. The keys that I have duplicated always work perfectly the first time.
Very professional company. They are about their business. No issues with contacting them and do as they give their word! Lifetime customer bc customer service and work ethics speaks for itself with this company.
First time trying this outfit, was referred by a friend in the business so I called and spoke with Mike on a Wednesday bout noon, trying to find a IC core rim cylinder for a DETEX panic device, they weren't sure what cylinder to provide (1400 hours), so I sent one of our guys down to their shop on Joppa Rd to show them the device along with a key to operate cylinder on previous panic device (1600 hrs.), they said they needed more info and to call back after 0900 the following day. Thursday morning when I called at 0915 I spoke to Drew (office Mgr.) he asked what markings on the key in order to know which cylinder to provide us, I told him what was on the key, he asked me to send a picture and he would get back to me. I sent him a picture of both the keys (2) and the panic device, this was about 1000, I phoned back after not hearing from him at 1200, Cindy answered and put me on hold, waited till it clicked over Cindy again, she said he was with a customer and would I like leave a message, I explained the purpose of my call and who I am to which she commented that she saw the email with the photos, so now I leave a message explaining to Drew (shop Mgr.) my need for a cylinder and to please call when he is able to determine if they have the cylinder I need. Waited till 1400 hours, still no email response or return phone call, I phoned and again spoke to Cindy, put on hold again, clicked over to reception again, this time no answer, just went back to hold, after a couple minutes I hung up and called again, Cindy asked if this is the same guy who was on hold, I affirmed that and explained to her I just need to know if I can head over to their shop to pick up the cylinder and keys, she told me Drew was away from his desk, I thanked her for her help, thanked her and told her I would be trying another lock shop. Amazing how a company stays in business with that kind of customer service. I work with a small company in the commercial service industry (50+ employees) and would never allow that to happen! First impression is a lasting impression, we definitely will not be wasting our time with this lock shop again. Stay away if you value your time and money.
A staple in the community and the only Lock Smith we will use.
Easter Lock Security Solutions is a US Locksmith based in Parkville, Maryland. Easter Lock Security Solutions is located at 1713 E Joppa Rd, Parkville, MD 21234, USA.
Please contact with Easter Lock Security Solutions using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Easter Lock Security Solutions opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.